Shipping Policy

Processing & Shipping Times

• Orders are processed within 1-2 business days (excluding weekends and holidays).

• Orders placed before 12:00 PM EST will be processed the same day.

• Shipping times vary based on destination and shipping method selected at checkout.

Shipping Rates & Carriers

• We offer real-time shipping rates calculated at checkout.

• Our primary shipping carriers are Canpar, Purolator, UPS and Fedex.

• Signature is required upon delivery for all orders to ensure secure delivery.

Shipping Within Canada & the U.S.

• We ship across Canada and the U.S.

• Estimated shipping times:

  • Canada: 1-4 business days

  • United States: 2-7 business days (depending on location)

• Shipping times may vary due to carrier delays, customs processing, or peak seasons.

Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.

• Track your package through our website or directly on the carrier’s portal.

Customs, Duties & Taxes (U.S. Orders)

• Orders shipping to the United States may be subject to customs duties and import taxes.

• The buyer is responsible for any applicable duties or taxes upon delivery.

Lost, Delayed, or Stolen Shipments

• If your package is delayed or missing, please check your tracking details first.

• If your order is marked delivered but not received, contact us within 48 hours to open an investigation.

• We are not responsible for stolen packages after delivery confirmation.

Shipping Insurance

• Additional shipping insurance is available at checkout.

• If your package is lost due to a carrier issue, we will assist with the claims process.

Returns Due to Failed Delivery Attempts

• If a package is returned due to missed delivery attempts or incorrect address, the customer is responsible for reshipping fees.

• We do not refund shipping costs for returned orders due to non-pickup.

📩 Questions? Contact us at [superiorsafetyharness@outlook.com] for any shipping inquiries.