Returns, Exchanges & Order Cancellations

Return Eligibility

We offer a 14-day return policy, meaning you have 14 days from the date you receive each item to request a return or exchange. The request window is extended to account for weekends or holidays in accordance with the return rules applicable to your order.

Items must be unworn, unused, with all original tags attached and in their original packaging. A receipt or proof of purchase is required.

For safety reasons, fall protection equipment will be inspected for signs of use before a return or exchange is approved.

Estimated Delivery Dates

Delivery dates displayed on our website are estimates based on manufacturer availability, processing and shipping times.

Most orders arrive within these estimates. In rare cases, manufacturer delays may extend delivery by an additional 1–2 weeks. We will communicate updated information as it becomes available and work with our suppliers to fulfil your order promptly.

Tracking information will be emailed once your order ships. Estimated delivery dates do not limit your rights under applicable consumer protection law.

Order Cancellations Before Shipment

Products are sourced from suppliers to fulfil customer orders. Processing your purchase may involve supplier commitments, payment processing charges and administrative costs before shipment.

For eligible change-of-mind cancellations before shipment, our standard arrangement is:

85% refund + 15% store credit

We refund 85% of the amount paid for the cancelled items, including applicable taxes, to your original payment method. The remaining 15% cancellation deduction is issued to you as store credit toward a future purchase as part of processing the approved cancellation.

Alternatively, you may choose 100% store credit for the cancelled portion of your order, with no cancellation deduction.

To submit a request, sign into your customer account, open the order and select the cancellation request option, where available. Requests may be submitted for eligible items until they are marked fulfilled. Submitting a request does not itself cancel the order or issue a refund.

If the option is unavailable, or you prefer assistance, email orders@superiorsafetyharness.com promptly with your order number. Let us know if you prefer 100% store credit.

Once an order has shipped, our return process applies. These arrangements apply only where permitted by law and under the terms applicable to your purchase.

Returns After Delivery

Approved change-of-mind returns follow the same arrangement:

• 85% of the amount paid for the returned items, including applicable taxes, is refunded to your original payment method.

• The remaining 15% restocking deduction is issued as store credit toward a future purchase.

You may instead choose 100% store credit for the eligible returned items, with no restocking deduction.

A $30 CAD return shipping charge applies when we arrange shipping for an eligible change-of-mind return. This charge is separate from the 85% refund and 15% store credit calculation and is deducted from the payment refund. If you choose 100% store credit, it is deducted from that credit. Any applicable tax on the shipping charge will be disclosed before processing.

Refund, credit and shipping charge amounts will be confirmed before your return is processed. A cancellation deduction and restocking deduction will not both be applied to the same item.

Exchanges & Harness Size Changes

Eligible exchanges are not subject to cancellation or restocking deductions.

If you need a different harness size, you do not need to place a new order. Once your exchange is approved and the original harness has been received and inspected, we will arrange shipment of the replacement size, subject to availability.

Any shipping charge applicable to an exchange will be confirmed with you before arrangements are finalized.

How to Start a Return or Exchange

Sign into your customer account, open your order and select the return request option, where available. For a size exchange, include the replacement size you need in your request if the form permits, or email us.

If you cannot submit a request through your account, contact orders@superiorsafetyharness.com with your order number and the details of your request.

Requests are reviewed by our team. Submitting a request does not automatically approve a return, exchange or refund.

If approved, we will provide a return shipping form and instructions. Please obtain authorization before sending an item back.

Authorized returns must be sent to:

Ontario Safety Products — Superior Safety Harness
455 Milner Avenue, Unit 3
Scarborough, ON M1B 2K4
Canada

Items returned without prior authorization may be declined, except where applicable law provides otherwise.

Return Shipping Arrangements

For approved returns and exchanges, we will coordinate return shipping and provide the necessary shipping documents and instructions.

Our standard charge for an arranged change-of-mind return is $30 CAD, as described above. Any applicable exchange shipping charge will be confirmed separately.

Courier pickups depend on carrier availability and cannot be guaranteed. If a pickup cannot be arranged or the courier misses the scheduled pickup, you may need to bring your securely packaged item to a nearby courier drop-off location.

Drop-off locations are often within 5 km of your address, although availability and distances vary, particularly in rural or remote areas. We will help identify a suitable location if drop-off is required.

Return shipping charges do not apply where applicable law requires us to cover those costs.

Store Credit

Store credit can be used toward future purchases from Superior Safety Harness. We will provide instructions for accessing and using your credit when it is issued.

Under our standard change-of-mind arrangement, the 15% cancellation or restocking deduction is issued as store credit without a separate request when the approved cancellation or return is processed. Choosing 100% store credit is optional.

Separately applicable return shipping charges remain payable even when you choose 100% store credit.

Store credit is not redeemable for cash except where required by law. It does not replace a legally required full refund unless you voluntarily choose it.

Damaged, Defective or Incorrect Items

Inspect your order upon delivery and contact orders@superiorsafetyharness.com promptly if an item is damaged, defective or incorrect.

Include your order number, a description of the issue and photographs where possible. We will assess the issue and arrange an appropriate resolution in accordance with applicable law.

Change-of-mind deductions and shipping charges do not apply where inconsistent with a legally required remedy. A request for prompt notification does not shorten your statutory rights.

Exceptions & Non-Returnable Items

The following are excluded from our voluntary change-of-mind return policy:

• Products expressly identified as final sale before purchase

• Custom or special-order products identified as non-returnable before purchase

• Perishable goods

• Personal care items

• Hazardous materials, flammable liquids or gases

• Gift cards

Products expressly identified as final sale are also excluded from voluntary change-of-mind cancellations. A discounted price or “Sale” badge alone does not mean a product is final sale.

These exclusions do not limit your statutory rights concerning defective, damaged or incorrect goods, or legally required cancellations and refunds.

Contact us before purchasing if you are unsure whether an item qualifies.

Full Refunds & Consumer Rights

Our 85% refund and 15% store credit arrangement does not apply where applicable law requires a full refund.

For Ontario consumer orders, legal cancellation rights may arise where an order remains undelivered more than 30 days after the agreed delivery date, or more than 30 days after purchase if no delivery date was specified, subject to applicable legal conditions, including whether you agreed to accept late delivery.

Other cancellation rights may arise from misrepresentation, unfair practices or failure to meet required online purchase disclosure and agreement requirements.

If we cannot fulfil your order or cancel it ourselves, we will refund the full amount paid for the unfulfilled portion without a cancellation or restocking deduction.

Where a full refund is legally required, it will not be replaced wholly or partly with store credit unless you voluntarily choose that option. Statutory refund deadlines take precedence over our standard processing times.

You may contact us directly to exercise a statutory right even if your customer account does not display a request option.

European Union Orders

Where applicable European Union consumer law provides a 14-day right of withdrawal, we will honour that right, subject to its legal conditions and exceptions.

Our standard deductions, store credit arrangements, shipping charges and return restrictions do not apply where they conflict with those rights.

Refund Processing

We will notify you after receiving and inspecting your return and confirm whether it is approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Any accompanying store credit will be issued as part of processing your approved cancellation or return.

Your bank or payment provider may require additional time to post the funds. If more than 15 business days have passed since approval, contact orders@superiorsafetyharness.com.

Policy Application

These updated terms apply to purchases made after this policy is published. Updated return and cancellation rules apply to purchases made after those rules are activated or changed.

Earlier purchases remain subject to the terms provided at the time of purchase unless you voluntarily agree to a different arrangement.

Nothing in this policy limits your rights under applicable consumer protection law. Requirements may differ depending on your province or country.

Contact Us

Email: orders@superiorsafetyharness.com
Telephone: 416-577-7275