Privacy policy

Privacy Policy

Last updated: October 12, 2026

Superior Safety Harness (“we,” “us,” or “our”) operates superiorsafetyharness.com. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase products or communicate with us.

Contact & Privacy Requests

For questions about this policy, privacy requests or complaints, contact our Privacy Contact:

Email: orders@superiorsafetyharness.com
Mail: Superior Safety Harness
455 Milner Avenue, Unit 3
Scarborough, ON M1B 2K4
Canada

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number, billing address and shipping address.

  • Order information: Products purchased, transaction amounts, payment status, order history and information relating to returns, exchanges or cancellations.

  • Account information: Information you provide when creating or using a customer account.

  • Support information: Messages, photographs, documents and other information you submit when requesting assistance.

  • Device and usage information: IP address, browser type, device information, approximate location, pages viewed, search activity and interactions with our website or advertisements.

  • Preferences: Marketing subscriptions, cookie choices and other preferences you provide.

Payment details are processed by our payment providers. The payment information available to us depends on the payment method and provider and may include transaction identifiers and limited card information.

How We Collect Information

We collect personal information:

  • Directly from you when you place an order, create an account, submit a form or contact us.

  • Automatically through cookies, pixels and similar technologies when you interact with our website, subject to applicable consent requirements.

  • From service providers supporting payments, fraud prevention, shipping, analytics and other store operations.

How We Use Information

We use personal information to:

  • Process payments and fulfil orders.

  • Arrange shipping, delivery and tracking updates.

  • Manage customer accounts, returns, exchanges and cancellations.

  • Respond to questions and provide customer support.

  • Detect fraud and protect our website, customers and business.

  • Maintain accounting, tax and transaction records.

  • Understand website performance and improve our services.

  • Measure advertising performance and provide relevant advertising, subject to applicable consent and privacy requirements.

  • Send promotional communications where we have the necessary consent or another lawful basis.

  • Comply with legal obligations and resolve disputes.

Consent & Your Choices

We obtain consent where required by applicable law. Depending on the information and purpose, consent may be express or implied where legally permitted.

You may withdraw consent for certain uses of your information by contacting us. Withdrawing consent may affect services that require that information, and it does not prevent processing permitted or required by law.

You can unsubscribe from promotional emails using the unsubscribe link provided in those messages. Necessary order, shipping and customer service communications may continue.

Sharing Personal Information

We disclose personal information as necessary to operate our business and provide services, including to:

  • Shopify, which hosts our online store and supports checkout and related functions.

  • Payment providers, which process payments and support transaction security.

  • Suppliers and fulfilment providers, where needed to obtain products or fulfil your order.

  • Shipping carriers and shipping or tracking services, which arrange delivery and provide tracking information.

  • Customer support and review services, where used to manage inquiries or request product feedback.

  • Analytics and advertising providers, including Google, subject to applicable privacy requirements.

  • Professional advisers, such as accountants and legal advisers, where necessary.

We may also disclose information to comply with a lawful request, protect legal rights, investigate fraud or support a business transaction such as a sale or transfer, subject to applicable law.

Providers may process information on our behalf or under their own applicable privacy terms, depending on the service.

Learn more about Shopify’s practices at:

https://www.shopify.com/legal/privacy

Cookies, Analytics & Advertising

We use cookies and similar technologies to support shopping carts, checkout, customer accounts, security, preferences, analytics and advertising.

Some technologies are necessary for the website to function. Others help us understand visitor activity, measure advertising results or provide relevant advertisements.

We use Google Analytics and Google advertising services. These services may process device identifiers, website interactions and transaction information. Where enabled and permitted, advertising measurement features may also process customer contact information in a hashed format. Hashing does not necessarily make that information anonymous.

Where required, we request consent before using non-essential tracking technologies. You can manage your choices through the privacy controls available on our website and your browser settings. Blocking certain cookies may affect website functionality.

You can learn more or manage provider preferences at:

Browser “Do Not Track” settings are not the same as cookie consent choices. Where applicable law requires us to recognize an opt-out preference signal, we will honour it.

International Processing

Our service providers may store or process personal information outside your province or country, including in Canada, the United States and other locations where they operate.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requirements. We remain responsible for information transferred to providers for processing on our behalf and use safeguards appropriate to applicable requirements.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax obligations, fraud prevention and dispute resolution.

Retention periods depend on the type of information and applicable legal requirements. When information is no longer required, we take steps to delete it, anonymize it or otherwise dispose of it securely.

A deletion request may not require us to remove records that we must retain by law or for another permitted purpose.

Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to help prevent unauthorized access, loss, misuse or disclosure.

No internet transmission or storage system is completely secure.

Fraud Screening & Automated Tools

Shopify, payment providers and other services may use automated tools to assess transactions for potential fraud or security risks.

If you have questions about an order affected by fraud screening, contact orders@superiorsafetyharness.com so we can review the issue and explain the available next steps.

Any rights concerning automated processing apply as provided by applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent for certain processing.

  • Request deletion, subject to legal exceptions.

  • Obtain a portable copy of certain information.

  • Object to or request restrictions on certain processing.

  • Opt out of certain advertising-related disclosures.

  • Raise a complaint about our privacy practices.

Contact orders@superiorsafetyharness.com to submit a request. We may need to verify your identity before disclosing or changing information.

We will respond within the applicable legal timeframe and explain any limitations or exceptions that apply.

Additional Rights by Location

For individuals in the European Economic Area, United Kingdom or Switzerland, where applicable data protection law applies, processing may rely on consent, contractual necessity, legal obligations or legitimate interests, as appropriate to the activity. Applicable international transfer safeguards and additional privacy rights will be respected.

For residents of California or other jurisdictions with specific privacy laws, any applicable access, correction, deletion, sale or sharing opt-out, appeal and non-discrimination rights will be respected.

These rights depend on the law that applies to our business and your circumstances. We do not limit rights granted by applicable law.

Children’s Privacy

Our website is intended for customers purchasing safety equipment and is not directed at children.

If you believe a child has provided personal information to us without appropriate authorization, contact us so we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Complaints

Please contact our Privacy Contact at orders@superiorsafetyharness.com if you have concerns about how we handle your information.

You may also contact the applicable privacy regulator. In Canada, information about submitting a complaint is available from the Office of the Privacy Commissioner of Canada:

https://www.priv.gc.ca/

Changes to This Policy

We may update this policy to reflect changes in our practices, services or legal requirements. The revised policy will be posted on this page with an updated date.

Where required by law, we will provide additional notice or obtain consent before making changes to how we use personal information.