Terms of service
Terms of Service
Last updated: October 12, 2026
1. Overview
This website is operated by Superior Safety Harness. Throughout these Terms, “we,” “us” and “our” refer to Superior Safety Harness.
These Terms govern your use of superiorsafetyharness.com and purchases made through our store. Our Returns & Cancellation Policy, Shipping Policy, Privacy Policy and any additional terms expressly agreed to for your purchase form part of these Terms.
Our online store is hosted by Shopify, which provides the platform supporting our website and checkout.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.
2. Website Use & Customer Accounts
You must have the legal capacity to enter into a purchase agreement, or act with appropriate authorization.
You agree to provide accurate and current billing, shipping and contact information. If you maintain a customer account, you are responsible for safeguarding its access credentials and notifying us of suspected unauthorized use.
You must not use our website for unlawful activities, submit fraudulent information, introduce malicious software, interfere with security measures or infringe another person’s rights.
We may restrict website or account access for fraud, misuse or other lawful reasons. This does not remove our obligations concerning existing orders or statutory customer rights.
3. Products, Availability & Pricing
Product availability depends on our inventory and supplier availability. An item shown as available to order may need to be obtained from a supplier and does not necessarily mean it is physically in stock at our location.
We aim to provide accurate product descriptions, specifications, images and prices. Images may be illustrative, and screen settings may affect displayed colours.
Prices, available quantities and product offerings may change for future purchases. Changes do not automatically alter an existing purchase agreement.
The currency, applicable taxes and shipping charges are displayed during checkout. Please review your order before submitting payment.
We will not substitute a materially different product or impose an additional charge without your agreement.
4. Orders & Payments
Submitting an order authorizes payment using your selected method, subject to the payment provider’s terms.
An automated order confirmation acknowledges receipt of your order. Fulfilment remains subject to availability, payment verification and any necessary fraud checks.
If we identify a material pricing or product error, an availability issue or another problem affecting your order, we will contact you to explain the issue and available options, subject to applicable law.
If we decline or cancel an order, or cannot supply an item, we will refund the amount paid for the unfulfilled portion without a cancellation or restocking fee.
Installment and other third-party payment arrangements are also governed by the relevant provider’s terms. Any separate business credit or payment agreement expressly accepted by us governs the matters it covers.
5. Delivery Estimates & Manufacturer Delays
Delivery dates shown on our website are estimates based on manufacturer availability, processing and shipping times.
Most orders arrive within these estimates. In rare cases, manufacturer delays may extend delivery by an additional 1–2 weeks. We will communicate updated information as it becomes available and work with suppliers to fulfil affected orders promptly.
Tracking information will be emailed once your order ships.
Manufacturer or courier delays do not remove your statutory cancellation or refund rights. Any legally required remedy remains available.
Please provide a complete and accurate delivery address and contact us promptly if a correction is needed. If a shipping problem occurs, contact us so we can assist with the carrier.
6. Cancellations Before Shipment
Products may be sourced from suppliers to fulfil customer orders. Processing a purchase may involve supplier commitments, payment processing charges and administrative costs before shipment. Sourcing a standard product for your order does not, by itself, make that product custom-made.
For eligible change-of-mind cancellations before shipment, our standard arrangement is an 85% refund to your original payment method and 15% automatically issued as store credit toward a future purchase. These percentages are calculated on the amount paid for the eligible cancelled items, after discounts and including their applicable taxes.
The 15% cancellation deduction from the payment-method refund is not retained without credit: the same amount is issued to you as store credit. Alternatively, you may voluntarily choose 100% store credit for the eligible cancelled portion of your order, with no cancellation deduction.
Any separately applicable shipping charges and the refund and credit amounts will be explained before processing. A cancellation deduction and restocking deduction will not both be applied to the same item.
You may submit a cancellation request through your customer account or order status page where that option is available, or email orders@superiorsafetyharness.com with your order number. Please request cancellation promptly. Requests are reviewed by our team; submitting a request does not automatically cancel an order. Once an order has shipped, our return process applies.
These arrangements apply only where permitted by law and where the terms were disclosed as applicable to your purchase. They do not apply where we cancel your order, cannot fulfil it or applicable law requires a full refund. In those circumstances, we will refund the full amount owed without a cancellation deduction or compulsory store credit.
7. Returns, Exchanges & Store Credit
You have 14 days from delivery of an item to request an eligible change-of-mind return or exchange. Any additional time allowed by the return rules applicable to your order will be honoured.
Items must be unworn, unused, with original tags attached and in their original packaging. Proof of purchase is required. Fall protection equipment will be inspected for signs of use before a voluntary return or exchange is approved. These condition requirements do not remove rights concerning defective, damaged or incorrect goods.
Approved change-of-mind returns follow our standard arrangement: 85% of the amount paid for the eligible returned items, after discounts and including their applicable taxes, is refunded to the original payment method. The remaining 15% restocking deduction is automatically issued as store credit toward a future purchase. You may instead voluntarily choose 100% store credit for the eligible returned items, with no restocking deduction.
Return shipping charges are separate from this allocation and are handled as described in Section 8. We will confirm refund, credit and shipping amounts before processing. A cancellation deduction and restocking deduction will not both be applied to the same item.
Eligible exchanges, including harness size exchanges, are not subject to cancellation or restocking deductions. You do not need to place a new order for an approved harness size exchange. Once the original item has been returned and inspected, we will arrange shipment of the replacement, subject to availability. Any price difference or separately applicable shipping charges will be confirmed with you before proceeding.
Where available, customers may submit return requests through their customer account or order status page. Exchange requests should be emailed to orders@superiorsafetyharness.com with the desired replacement item or size. Our team will review the request and manage an approved exchange. Please obtain authorization before sending goods back.
Products expressly identified as final sale before purchase are excluded from our voluntary change-of-mind cancellation, return and exchange arrangements. Other exclusions are set out in our Returns & Cancellation Policy. A discounted price or sale badge alone does not identify an item as final sale. These exclusions do not limit mandatory consumer rights.
Store credit is issued to your customer account for use toward future purchases from Superior Safety Harness. We will provide instructions for accessing and using it. Store credit is not redeemable for cash except where required by law. Under our standard eligible change-of-mind arrangement, the 15% credit is automatic; the alternative of 100% store credit is optional. Neither option replaces a legally required cash refund without your voluntary choice.
We will notify you after receiving and inspecting a return and confirm whether it is approved. Approved payment-method refunds will be issued within 10 business days, unless applicable law requires an earlier refund. Accompanying store credit will be issued as part of processing the approved return or cancellation. Your payment provider may take additional time to post the funds. If more than 15 business days have passed since approval, contact us.
Complete eligibility, exclusions and processing details are set out in our Returns & Cancellation Policy.
8. Return Shipping Arrangements
For approved returns and exchanges, we will coordinate return shipping and provide the necessary shipping documents and instructions.
For eligible change-of-mind returns, the arranged return shipping charge is $30 CAD. This charge is separate from the 85% refund / 15% store credit allocation and is deducted from the payment-method refund, or from the total credit if you choose 100% store credit. Any applicable taxes on the shipping charge will be disclosed before processing. Any separately applicable exchange shipping charges will also be confirmed before arrangements are finalized.
Courier pickups depend on carrier availability and cannot be guaranteed. If a pickup cannot be arranged or is missed, you may need to bring your securely packaged item to a nearby courier drop-off location.
Drop-off locations are often within 5 km of your address, although distances and availability vary, particularly in rural or remote areas. We will help identify a suitable location where needed.
Authorized returns must be sent to the address specified in our return instructions. Our return location is Ontario Safety Products — Superior Safety Harness, 455 Milner Avenue, Unit 3, Scarborough, ON M1B 2K4, Canada.
These shipping arrangements and charges do not override applicable consumer rights. Where applicable law requires us to cover return shipping or provide another remedy without charge, we will do so.
9. Damaged, Defective or Incorrect Goods
Inspect your order upon delivery and contact orders@superiorsafetyharness.com promptly if an item is damaged, defective or incorrect.
Please provide your order number, a description of the issue and photographs where possible. We will assess the issue and arrange an appropriate resolution in accordance with applicable law.
Change-of-mind deductions, compulsory store credit and exclusions do not apply to legally required remedies. A request for prompt notification does not shorten statutory rights.
10. Safety Equipment, Training & Product Suitability
Fall protection and other safety equipment must be selected, fitted, inspected, maintained and used in accordance with the manufacturer’s instructions and applicable workplace requirements.
Users and employers are responsible for ensuring appropriate training, equipment compatibility, suitable anchorage, required inspections and any necessary rescue arrangements.
Website descriptions, sizing tools and general guidance assist with product selection but do not replace manufacturer instructions, a proper fit assessment or a workplace hazard assessment by a qualified person.
Confirm that the specific model is suitable for your intended application, required certification, capacity and equipment system before use.
Do not use damaged equipment or equipment that has sustained a fall or other event requiring removal from service under the manufacturer’s instructions. Seek qualified assistance if you are uncertain about suitability or condition.
These responsibilities do not exclude our legal obligations concerning the goods we supply.
11. Warranties & Liability
Any applicable manufacturer warranty operates according to its terms and is additional to rights provided by law.
We do not guarantee that website access will always be uninterrupted or free from technical errors.
To the extent permitted by applicable law, we exclude liability for indirect or consequential losses arising from website use or a purchase.
Nothing in these Terms excludes or limits mandatory product warranties, liability for fraud, or any liability or remedy that applicable law does not permit us to exclude or limit. These Terms do not provide a blanket waiver of responsibility for defective products or personal injury.
12. Third-Party Services & Links
Our website may provide access to third-party services, payment options or external links. Those providers may have separate terms and privacy policies.
We do not control independent third-party websites. Please review their terms before using their services.
Using a third-party provider does not remove our obligations to you under applicable law or your purchase agreement.
13. Reviews & Other Submissions
When you submit a review or other content for publication, you grant us a non-exclusive permission to display, reproduce and format that content for store-related purposes, subject to applicable law and your privacy rights.
You must have the right to submit the content and must not include unlawful material, misleading statements or another person’s confidential information.
We may moderate content for spam, unlawful material, personal information or other legitimate reasons. We will not materially alter a review’s meaning or present customer feedback misleadingly.
Private support communications are handled under our Privacy Policy and are not automatically treated as permission for public use.
14. Personal Information
Our collection and handling of personal information are described in our Privacy Policy.
Please do not send full payment card details or other unnecessary sensitive information by email.
15. Consumer Rights
Our policies do not override mandatory consumer protections.
Where applicable law provides a cancellation right or requires a full refund, our standard cancellation and restocking deductions, compulsory store credit arrangements and voluntary return exclusions do not apply.
If a full refund is legally required, it will not be replaced wholly or partly with store credit unless you voluntarily choose that option. Applicable statutory refund deadlines take precedence over standard processing times.
Mandatory protections may differ according to your location and whether you purchase as a consumer or for business purposes.
16. Governing Law
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to mandatory protections and jurisdiction rights that apply in your location.
This provision does not require you to waive a right to bring a claim in a forum available under applicable consumer law.
17. Changes, Interpretation & Severability
Updates to these Terms apply prospectively after publication. They do not retroactively change existing purchases unless a change is lawfully agreed to.
For an existing order, the terms presented and agreed to at the time of purchase continue to apply.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Ambiguities will be interpreted in accordance with applicable law.
Failure to enforce a provision on one occasion does not automatically waive our right to enforce it later.
Any specific written terms expressly agreed to for your order take precedence over conflicting general provisions, subject to mandatory law.
18. Contact Information
For questions about these Terms or an order, contact:
Superior Safety Harness
Email: orders@superiorsafetyharness.com
Telephone: 416-577-7275
Mailing address: 455 Milner Avenue, Unit 3
Scarborough, ON M1B 2K4
Canada