Shipping Policy

Shipping Availability & Charges

We ship to destinations available through our checkout. If your address is not supported, contact us to discuss available options.

Free shipping is available on eligible orders of $200 or more across Canada. Shipping charges, available services and any applicable restrictions are displayed at checkout before payment.

Product Availability & Processing

Products may be sourced from our suppliers specifically to fulfil your order. “Available to order” does not necessarily mean an item is physically in stock at our location.

Processing time includes obtaining and preparing your items before they are handed to the courier. Courier transit time begins after shipment.

Estimated Delivery Dates

Delivery dates displayed on our website are estimates based on manufacturer availability, order processing and shipping times.

Most orders arrive within these estimates. In rare cases, manufacturer delays may extend delivery by an additional 1–2 weeks. We will communicate updated information as it becomes available and work with our suppliers to fulfil affected orders promptly.

Courier disruptions, severe weather, holidays, customs clearance and remote delivery locations may also affect delivery times.

Unless expressly confirmed as guaranteed, delivery dates are estimates. This does not limit your rights under applicable consumer protection law.

Tracking Your Order

Once your order ships, we will email a shipping confirmation with tracking information to the address provided at checkout.

You can also check shipment progress on our Track Your Order page using the information requested on that page.

Tracking updates may take time to appear after the courier receives your shipment. Orders containing multiple items may arrive in separate shipments; tracking information will be provided as available.

For assistance, contact orders@superiorsafetyharness.com.

Delivery Addresses & Changes

Please ensure your shipping address and contact information are complete and accurate before placing your order.

If you need to correct an address, contact us promptly. Changes may not be possible once processing or shipment has progressed.

Any additional charges for address corrections or redelivery will be explained before arrangements are finalized, where applicable.

Missed Deliveries & Courier Pickup

If delivery is unsuccessful, the courier may attempt delivery again or direct your package to a pickup location.

Please follow the courier’s instructions and collect your shipment within its stated holding period. If a package is returned to us, contact us to arrange the next steps. Any applicable redelivery charges will be confirmed with you.

Lost, Damaged or Missing Shipments

Contact us promptly if your shipment appears lost, arrives damaged or is marked delivered but cannot be located.

Provide your order number and, for damaged shipments, photographs of the packaging and affected items where possible. Retain the packaging while the issue is investigated.

We will assist with the courier investigation and arrange an appropriate resolution in accordance with applicable law. Courier investigations do not remove your statutory rights.

International Orders

Available international destinations and shipping options are displayed at checkout.

Duties, import taxes and customs charges may be collected at checkout or assessed upon import, depending on the destination and shipping arrangement. Please review the checkout information for your order.

Where these charges are not included or prepaid, you may be responsible for charges assessed by the destination authorities. Contact us before purchasing if you need clarification.

Customs processing may affect delivery estimates.

Requesting a Cancellation, Return or Exchange

Sign into your customer account, open your order and select the cancellation or return request option, where available.

Eligible cancellation requests may be submitted until an item is marked fulfilled. Once an order has shipped, our return process applies.

For eligible returns and exchanges, requests must be submitted within 14 days of each item’s delivery, with extensions for weekends or holidays in accordance with the return rules applicable to your order.

For a size exchange, include the replacement size you need if the request form permits, or email us.

Submitting a request does not automatically cancel an order, approve a return or issue a refund. Our team will review your request and confirm the next steps.

If the request option is unavailable, contact orders@superiorsafetyharness.com with your order number. You may also contact us directly to exercise any statutory right.

Refunds & Store Credit

Requests are governed by our Returns & Cancellation Policy.

For eligible change-of-mind cancellations before shipment and approved change-of-mind returns, our standard arrangement is:

• 85% refund: Refunded to your original payment method, calculated on the amount paid for the eligible cancelled or returned items, including applicable taxes.

• 15% store credit: The remaining cancellation or restocking deduction is issued as store credit toward a future purchase, without a separate request, when we process your approved cancellation or return.

You may instead choose 100% store credit for the eligible cancelled or returned portion of your order, with no cancellation or restocking deduction. Separately applicable return shipping charges remain payable.

Eligible exchanges, including harness size exchanges, are not subject to cancellation or restocking deductions. Any exchange shipping charge will be confirmed before arrangements are finalized.

This arrangement does not apply where we cancel your order, cannot fulfil it or applicable law requires a full refund. A legally required refund will not be replaced wholly or partly with store credit unless you voluntarily choose that option.

Products expressly identified as final sale before purchase are excluded from voluntary change-of-mind returns and cancellations, subject to applicable law. A discounted price or “Sale” badge alone does not mean a product is final sale.

Return Shipping Arrangements

For approved returns and exchanges, we will coordinate return shipping and provide the necessary documents and instructions. Please obtain return authorization before sending an item back.

A $30 CAD return shipping charge applies when we arrange shipping for an eligible change-of-mind return. This charge is separate from the 85% refund and 15% store credit calculation and is deducted from the payment refund. If you choose 100% store credit, it is deducted from that credit. Any applicable tax on the shipping charge will be disclosed before processing.

Any shipping charge applicable to an exchange will be confirmed separately before arrangements are finalized.

Courier pickups depend on carrier availability and cannot be guaranteed. If a pickup cannot be arranged or is missed, you may need to bring your securely packaged item to a nearby courier drop-off location.

Drop-off locations are often within 5 km of your address, although distances and availability vary, particularly in rural or remote areas. We will help identify a suitable location if needed.

Return shipping charges do not apply where applicable law requires us to cover those costs.

Consumer Rights & Policy Application

Nothing in this policy limits your rights under applicable consumer protection law. Mandatory delivery, cancellation and refund rights take precedence over our standard arrangements.

These updated terms apply to purchases made after publication. Updated return and cancellation rules apply to purchases made after those rules are activated or changed.

Earlier purchases remain subject to the terms provided at the time of purchase unless you voluntarily agree to a different arrangement.

Contact Us

For shipping questions or assistance with an order, contact:

Superior Safety Harness
Email: orders@superiorsafetyharness.com
Telephone: 416-577-7275