Shipping Policy

Shipping Availability & Charges

Superior Safety Harness ships to destinations supported through our online checkout. If your address is not supported, please contact us to discuss available shipping options.

Free shipping is available on eligible orders of $200 CAD or more across Canada.

Shipping charges, available services, and applicable restrictions are displayed at checkout before payment.

Product Availability & Processing

Products may be sourced directly from our suppliers to fulfill customer orders.

"Available to order" does not necessarily mean an item is physically stocked at our warehouse.

Order processing includes obtaining, preparing, inspecting, and packaging products before handing them to the courier.

Courier transit times begin once the shipment has been dispatched.

Estimated Delivery Dates

Delivery estimates displayed throughout our website are based on manufacturer availability, product lead times, order processing, and courier transit times.

Most orders arrive within their estimated delivery windows. However, occasional manufacturer delays may extend delivery by an additional 1–2 weeks.

When significant delays occur, we will communicate updated information as it becomes available.

Additional delays may result from:

• Manufacturer backorders or supply interruptions

• Severe weather or courier disruptions

• Statutory holidays

• Customs processing

• Remote or rural delivery locations

Unless expressly guaranteed, delivery dates are estimates and do not override applicable consumer protection rights.

Tracking Your Order

Once your order ships, a shipping confirmation containing tracking information will be sent to the email address provided at checkout.

You may also monitor your shipment using our Track Your Order page.

Tracking information may take time to update after a shipment is collected by the courier.

Orders containing multiple products may be shipped separately depending on availability. Additional tracking information will be provided as applicable.

For assistance, contact orders@superiorsafetyharness.com.

Delivery Addresses & Changes

Customers are responsible for reviewing their shipping address, postal code, contact information, and delivery details before completing their purchase.

If an address correction is required, please contact us immediately.

We will attempt to accommodate reasonable corrections where possible. However, changes cannot be guaranteed once an order has entered processing or shipment.

Additional courier charges resulting from requested address changes, failed deliveries, or redelivery arrangements may apply. Applicable charges will be communicated before arrangements are finalized, where possible.

Missed Deliveries & Courier Pickup

If a delivery attempt is unsuccessful, the courier may attempt redelivery or direct the shipment to an authorized pickup location.

Customers should follow the courier's delivery instructions and collect packages within the specified holding period.

If a shipment is returned to our facility due to an unsuccessful delivery, please contact us to discuss available redelivery arrangements.

Additional shipping charges may apply, where permitted by law.

Lost, Damaged or Missing Shipments

Please contact Superior Safety Harness promptly if your shipment:

• Arrives visibly damaged

• Contains incorrect or missing items

• Appears lost in transit

• Is marked delivered but cannot be located

Provide your order number, a description of the issue, and photographs of any damaged packaging or products where available.

Please retain damaged packaging and its contents while the issue is being reviewed.

We will investigate with the applicable courier and arrange an appropriate resolution in accordance with applicable law.

Our final-sale policy does not eliminate your rights regarding damaged, defective, incorrectly supplied, or undelivered goods.

International Orders

International shipping destinations and available services are displayed at checkout.

Depending on the destination and shipping arrangement, duties, import taxes, brokerage fees, and customs charges may be collected during checkout or assessed upon import.

Where these charges are not prepaid or included in the checkout total, customers may be responsible for applicable charges assessed by destination authorities.

We recommend reviewing all applicable shipping, customs, and import information before completing an international purchase.

Customs inspections and clearance procedures may affect estimated delivery dates.

International consumer rights, including applicable statutory cancellation or withdrawal rights, remain protected.

Final Sale — All Products

All products purchased from Superior Safety Harness are Final Sale.

Due to the specialized nature of our products, supplier procurement processes, and the safety requirements associated with industrial and fall protection equipment, we do not offer voluntary change-of-mind returns, refunds, exchanges, or order cancellations.

This policy applies to all products, including but not limited to:

• Full-body safety harnesses

• Self-retracting lifelines

• Fall protection lanyards

• Anchors, connectors, and positioning equipment

• Confined space and rescue equipment

• All other products available through our online store

Final Sale applies to purchases where a customer:

• Orders an incorrect product, size, or specification

• Changes their mind after purchasing

• No longer requires the equipment

• Requests a different size, model, or configuration

• Purchases equipment incompatible with their intended application

These restrictions apply to voluntary requests and do not limit remedies required under applicable consumer protection law or manufacturer warranty obligations.

Pre-Purchase Guidance & Customer Support

We strongly encourage all customers to verify their purchasing decisions before completing checkout.

Superior Safety Harness provides product information and purchasing assistance to help customers make informed decisions.

Before ordering, customers should:

1. Review product descriptions, manufacturer specifications, and applicable certifications.

2. Use our website's sizing guides and product selection tools.

3. Confirm harness measurements, weight capacity, and fit requirements where applicable.

4. Verify product compatibility with existing equipment and intended applications.

5. Contact our support team if additional clarification is required.

Our customer support team is available to assist with product selection, sizing questions, and compatibility information before purchase.

Visit our website's sizing resources or email orders@superiorsafetyharness.com for assistance.

Website tools and customer support provide general product guidance. Customers must also follow manufacturer instructions and applicable workplace safety requirements.

Order Cancellations

Superior Safety Harness does not offer voluntary order cancellations after a purchase has been placed.

Orders may enter processing, supplier procurement, or fulfillment shortly after payment is completed.

Customers should verify product selection, sizing, quantities, delivery information, and compatibility before submitting an order.

If an order contains an error, contact us immediately. While we may review requests for corrections at our discretion, we cannot guarantee that changes will be possible.

Where Superior Safety Harness cannot fulfill an order, or applicable law requires cancellation or a refund, we will provide the appropriate remedy without imposing change-of-mind cancellation deductions.

Statutory cancellation rights remain unaffected.

Damaged, Defective or Incorrect Products

If a product arrives damaged, is defective, or differs from the item ordered, contact orders@superiorsafetyharness.com promptly.

Please provide:

• Your order number

• A description of the issue

• Relevant photographs, where available

• Product model or manufacturer identification information, where applicable

Our team will review the concern and determine an appropriate resolution based on the circumstances, manufacturer requirements, and applicable law.

Depending on the issue and legal requirements, resolutions may include replacement, repair, refund, or another applicable remedy.

Any return shipment required for an approved resolution will be coordinated with our team.

Customers should obtain return authorization and shipping instructions before sending products to our facility, except where applicable law provides otherwise.

Any mandatory customer remedies will be provided without unauthorized restocking deductions or return shipping charges.

Return Shipping for Authorized Exceptions

As all products are final sale, Superior Safety Harness does not provide a general change-of-mind return shipping service.

Where a return is authorized due to a product concern, a discretionary accommodation, or a legally required remedy, our team will provide the necessary instructions.

Any charges associated with a discretionary return arrangement will be disclosed and agreed upon before proceeding.

Customers will not be charged return shipping or restocking fees where applicable law requires us to cover those costs.

Consumer Rights & Policy Application

Nothing in this Shipping Policy limits or overrides applicable consumer protection legislation, statutory cancellation rights, legally required refunds, or manufacturer warranty obligations.

Mandatory consumer rights take precedence over our standard final-sale and shipping arrangements.

This updated policy applies to purchases made after its publication. Earlier purchases remain subject to the terms applicable at the time of purchase, unless otherwise agreed or required by law.

For complete information, please review our Returns & Cancellation Policy.

Contact Us

For shipping questions, order assistance, product selection, or delivery concerns, please contact:

Superior Safety Harness

Email: orders@superiorsafetyharness.com

Telephone: 647-600-9091

Website: https://superiorsafetyharness.com